PAYMENT SHIPPING & RETURNS

Thank you for shopping at Below Sea Level!

We accept Visa, Mastercard and Paypal Payments.
All prices shown include 10% GST.

Our shipping provider is Australia Post Registered Parcel Service for both nation wide and international delivery.
For your protection all orders can be shipped to a verifiable street address or registered PO Box, and must be signed for. If no one is at the specified address at time of delivery your purchase will be returned to your local Post Office and a notice will be left in your letter box for you to collect at your convenience.

Orders will usually ship within 2 to 3 business days after payment has been processed & cleared. If you need your goods urgently please contact us using the form on this site or by sending us an email.

SHIPPING TIME

Australia

* From 3 to 12 working days.

International

* Up to 4 weeks for Economy Air Mail
* Up to 10 days for Air Mail.

If you are overseas and want to order for yourself please do not add any freight details in the shopping cart. International freight will be determined on a case by case basis and will be discussed with you via e-mail before final payment processing is made. If you want to purchase an item for friends and relatives in Australia then this is not a problem, just enter your address as your 'billing address' and enter a separate delivery address. We will not send an invoice with the goods in this case.

BELOW SEA LEVEL SATISFACTION & RETURNS POLICY

At Below Sea Level, your complete shopping satisfaction is our #1 priority! All our items are checked carefully before shipping to make sure they are free from damage or defect. If you are not satisfied with your purchase for any reason you may return the item within 7 days of receipt. All the item(s) need to be in their original condition and packaging, not worn, marked or altered in any way.
We do not refund items returned due to incorrect choice, however returned items can be exchanged for other products.

Delivery and handling charges on exchanged items are not refundable for incorrect choice.

Below Sea Level replaces any goods that arrive at their destination faulty or damaged. Notification of faulty or damaged products must be received by our Customer Service Department within 48 hours of your parcel being signed for. Under these circumstances, Below Sea Level will provide instructions on how to return goods in an appropriate manner. These details can be obtained by email at shop@belowsealevel.com.au.

Should you have any problem with your order, please feel free to contact us by email.

TERMS AND CONDITIONS

Below Sea Level provide its services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.

PRIVACY

Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.

ELECTRONIC COMMUNICATIONS

When you visit Below Sea Level or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Below Sea Level or its content suppliers and protected by Australian and international copyright laws. The compilation of all content on this site is the exclusive property of Below Sea Level, with copyright authorship for this collection by Below Sea Level, and protected by U.S. and international copyright laws. The software application provider and author for Zen Cart, issued under the GNU GENERAL PUBLIC LICENSE and all original authorship and credit for Zen Cart remains the intellectual rights of www.zencart.org.

TRADEMARKS

'Below Sea Level' trademarks and trade address may not be used in connection with any product or service that is not Below Sea Level, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Below Sea Level. All other trademarks not owned by Below Sea Level or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Below Sea Level or its subsidiaries.

LICENSE AND SITE ACCESS

Below Sea Level grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Below Sea Level. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents, any downloading or copying of account information for the benefit of another merchant, or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Below Sea Level. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Below Sea Leveland our associates without express written consent. You may not use any meta tags or any other "hidden text" utilizing Below Sea Level name or trademarks without the express written consent of Below Sea Level. Any unauthorized use terminates the permission or license granted by Below Sea Level. You are granted a limited, revocable, and non exclusive right to create a hyperlink to the home page of Below Sea Level so long as the link does not portray Below Sea Level, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Below Sea Level logo or other proprietary graphic or trademark as part of the link without express written permission.

PRICING & DELIVERY

All pricing is subject to change without notice.

Delivery/Shipping times quoted are subject to changes in shipping schedules, strikes, waterfront disputes that are beyond the control of Below Sea Level.

SECURITY

Shopping online with Below Sea Level is as safe, if not safer, than shopping in an actual store (and you can't be pick-pocketed!). This site uses Secure Sockets Layer (SSL) technology, the latest industry standard encryption, to protect the loss, misuse or alteration of your credit card information under our control.

In the same way department stores use EFTPOS terminals to process credit card transactions, Below Sea Level uses Verisign, a secure payment system to process credit card payments.

We also give you the option of using the Paypal system for secure online transactions if you so prefer. Visit www.paypal.com.au

PRIVACY

Below Sea Level do not disclose buyer's information to third parties. We do not send e-mail to consumers unless they have first given their consent.

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully and for the purpose of enhancing customer service.

Below Sea Level only collects information to process your order and to provide you with the best possible service.

We will not pass your e-mail address to any third party.

Below Sea Level
sales@belowsealevel.com.au